Call Centre Agent

Job Summary

We are seeking enthusiastic, customer-focused Call Centre Agents to join our team. The successful candidates will be responsible for handling inbound and outbound calls, delivering excellent customer service, and supporting clients in a fast-paced contact centre environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries, complaints, and requests in a timely manner.
• Provide accurate information about products and services.
• Resolve customer issues and escalate where necessary.
• Capture and update customer information accurately in the system.
• Meet individual and team performance targets (KPIs, SLAs, CSAT).
• Maintain a high level of professionalism and customer satisfaction at all times.

Educational Qualifications

• Minimum of a Degree from a reputable institution.

Professional Experience

• Not more than 2 years’ previous experience in a call centre within the financial industry.

Core Professional Skills

• Excellent communication skills (verbal and written).
• Strong listening, problem-solving, and interpersonal skills.
• Computer literacy with basic MS Office skills.

Behavioral & Functional Competencies

• Ability to work in shifts and under pressure.
• Strong customer service orientation.
• Ability to maintain professionalism in a fast-paced contact centre environment.

Skills Required:

• Customer / Service / Secretarial