Business Growth & Development Manager

Job Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by providing them with modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. Currently, the Bank is seeking additional talent to serve in the role outlined below at the Branch Level:

Job Purpose:

To provide strategic leadership in business development in line with the bank’s overall strategy. The role is responsible in leading the Credit Risk Manager, Relationship Manager -Business, and the Operations & Service Managers in meeting business development strategic targets and is responsible in establishing and maintaining key relationships with stakeholders in the achievement of the Bank’s strategic goals.

Active member of the Bank's leadership, contributing to strategic, long-term, medium-term, and short-term plans aimed at achieving the bank and departmental objectives. Communicate and articulate the business strategy of the Bank to all stakeholders and keep staff engaged and focused on the business development goals.

Key Accountabilities:

Financial Management

• Spearhead the development of the annual and quarterly financial plans and budgets for the branch.
• Direct the Branch's overall effort in growing business in optimum proportions to achieve set targets.
• Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development efforts and product development.
• Conduct regular business visits both to clients of the Bank, prospects and branch/affiliates of the Bank.
• Maintain a sustainable, profitable and high-quality balance sheet.
• Cost management –enforce cost optimization of the resources.
• Continuously review business case for all products and the branch to ensure that all products and Sectors/Segments contribute positively to the strategic goals of the Bank.

Market & Customer Service

• Act as the Bank's brand ambassador.
• Participate in the development & execution of strategies that build the Equity brand and endear it to its chosen markets.
•  Position Equity Bank Kenya as a preferred Bank.
•  Ensure full adherence to the Bank’s customer service charter.
• Increase market share in line with strategic ambitions and in a profitable, ethical, and sustainable manner.

Audit Risk & Compliance

• Custodian and enforcement of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
• Put in place an effective Business Continuity plan
• Ensure audit and risk rating for the business unit improves and is within set thresholds as per the key performance indicators communicated sometimes.
• Communicate and articulate the Bank’s risk and control environment to the unit staff and ensure good appreciation of the same

People Management

• Maintain the appropriate number and caliber of human resources to deliver exceptional service, achieve targets and maximize the business's efficiency and effectiveness.
• Manage succession at all levels and strive to have competent successors for every key position in the branch with the aim of efficient business continuity and cost management.
• Mentor and coach staff to build their capacity to perform the roles assigned to them.
• Provide career guidance and offer learning opportunities and assignments to enhance engagement and career progression.
• Maintain high morale and motivated staff in the branch
• Set performance expectations and conduct performance management evaluations promptly to ensure superior performance levels are maintained.
• Adhere to HR policies in the management of employees.

Performance & Reporting

• Optimize the use of the Bank’s Management Information System for staff performance management.
• Ensure optimum segmentation of the Bank’s client database and targeted marketing on the various business segments.
• Ensure data integrity is maintained regarding the database management and adequate assignment of clientele to business units and to relationship managers/Officers.
• Submission of relevant and timely reports to the various key stakeholders to aid in decision-making.

Qualifications

Education and Experience

• Holder of a degree (business-related preferably) from a recognized University will be desired. or its equivalent with 7 years’ experience in a managerial function
• Holder of banking professional qualifications such as ACIB or AKIB and working experience in a multicultural environment will have an added advantage
• Over 12 years of working experience at Financial Services industry (Banking), with prior experience in both Branch operations and credit, having served in the current role for more than 5 years

Behavioral Competencies

• Is an inclusive leader with an extroverted interest in people
• Enjoys responsibility, authority and the social initiative required by a leadership position
• Applies pressure in a charismatic way to achieve an objective and to gain acceptance of their point of view
• Applies interpersonal skills, self-confidence, and charisma to influence and persuade
• Is an excellent motivator, knows how to communicate and can persuade
• Is very independent, has no difficulty accepting risks and has a strong sense of urgency.

Leadership Style

• Display initiative and an enthusiastic, positive and persuasive style
• Take immediate control of situations and does what it takes to attain objectives and solve problems
• Makes decisions spontaneously and confidently, based on the available information
• Is a good team leader, with a confident and "in charge" attitude to lead the group to the completion of goals
• Encourages direct reports by delegating work, exerting effective controls progressively towards objectives
• Exercises a lot of pressure to get projects completed.

Desired Knowledge

• Thorough understanding of the Banking industry and the policies and procedures of the Bank
• Good knowledge of the business environment, industry regulations and government regulations
• World-class customer service skills
• Good working knowledge of MS Office suite and the Bank’s systems.

Skills Required:

• Hr / Public / Admin
• Sales / Marketing / Business / Management
• Social / Science / Project / Management / Development