Call Center Agents

Job summary

Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.

Minimum Qualification: 

• A diploma in any field, Business, Communication, Marketing, IT, or Social Sciences, is an advantage.
• 0–2 years of experience in a call center, customer service, or customer support role

Job Description:

Achieve Monthly targets in the following KPIs

• Collections Targets
• Adherence to SoPs

Other Responsibilities Include

• Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.
• Maintain a realistically low incidence rate of bad debt within the monthly targets by ensuring no rollover.
• Anticipate developments and identify accounts that may require special attention and flag them early.
• Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries.
• Compile documentation and necessary reports for necessary action by management.
• Maintain accurate individual records and performance statistics for the portfolio.
• Obtain sufficient information to assess the risk of new and existing customers
• Work within the guidelines provided and as per the credit policy and report to the line manager.
• Close liaison with all colleagues in the team to ensure effective coordination of collection activity, the target being timely and query resolution.
• Ensure clients' feedback is well captured in the CRM.

Skills Required:

• Any / Field