Customer Service Representative

Job Summary

As a Customer Service Representative, you will provide exceptional customer support through phone and chat channels, assisting customers with inquiries related to products, services, purchases, order status, and general support requests.

Key Responsibilities

• Provide professional customer support through phone and chat channels.
• Respond to customer inquiries related to products, services, purchases, and order status.
• Resolve customer issues promptly while ensuring a high level of customer satisfaction.
• Accurately document customer interactions and support requests.
• Work collaboratively with internal teams to address customer concerns.
• Maintain excellent communication and service standards in a fast-paced environment.

Educational Qualifications

• C1 English proficiency (Advanced/Fluent).

Experience

• At least 1 year of customer service experience, preferably in a contact center environment.

Required Skills and Competencies

• Strong communication and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Availability to work onsite in Nairobi.
• Availability to work the required schedule (4:00 PM – 1:00 AM).

Compensation & Benefits

• KES 40,000 monthly salary plus Transportation Allowance.
• Paid training and ongoing support.
• Professional and collaborative work environment.
• Competitive compensation package (salary + transportation allowance).
• Continuous learning and development opportunities.
• Career growth and advancement opportunities.
• Professional, inclusive, and people-focused work culture.

Work Schedule

• Availability to work from 4:00 PM to 1:00 AM is required.

Skills Required:

• Customer / Service / Secretarial