Customer Service Specialists

Summary

HUMAN ASSET CONSULTANTS LIMITED is a leading Business Process Outsourcing (BPO) and HR consultancy firm, providing trusted support services to organizations across HR, administration, and customer operations.

We are seeking dedicated and customer-oriented 3 Customer Service Specialists – Live Chat to manage real-time interactions in the e-commerce sector. This role is focused on responding to inquiries, resolving complaints, and providing guidance to international customers in English throughout their journey (pre-sales, sales, and after-sales). The position offers a positive and supportive work environment, ensuring our team members are valued and respected.

Description

• Respond to customer inquiries via live chat in a professional, courteous, and timely manner.
• Provide support throughout the entire order cycle: pre-sales assistance, processing support, and after-sales issue resolution (complaints, disputes, returns).
• Maintain strong customer relationships by engaging with repeat or high-value customers and assisting with account verification.
• Track, monitor, and resolve customer complaints, escalating issues when necessary.
• Achieve set monthly targets for customer response and resolution rates.
• Stay updated with e-commerce market trends to anticipate customer needs and recommend service improvements.
• Provide accurate and detailed feedback to the operations team to improve service delivery.

Education

• Diploma or higher

More Details on Experience

• Previous experience in e-commerce customer service is a plus
• Proficient in typing, Excel, and basic office software
• Excellent written and verbal communication skills
• Strong problem-solving and analytical skills
• Ability to multitask and manage time effectively

More Details on Skills

Soft Skills (a must):

• Strong timekeeping and reliability
• Quick learner, adaptable to new systems
• Integrity, ethics, and professionalism
• Detail-oriented with a high level of accuracy
• Team player with a commitment to meeting deadlines and goals

Terms And Conditions

What We Offer

• An opportunity to work in a growing, global e-commerce project
• Comprehensive training and exposure to international customer service standards
• A professional, supportive, and multicultural work environment
• Competitive compensation aligned with industry standards
• Great work-life balance and well-maintained work conditions
• Performance bonus, night shift allowance, and public holiday bonus.

Working Hours:

This role operates on 12-hour rotating shifts:

• Day shift: 8:00 AM – 8:00 PM Night shift: 8:00 PM – 8:00 AM
• Overtime is paid for the extra 3 hours worked.
• Staff are given 2 off days within 7 days.

Skills Required:

• Customer / Service / Secretarial