Erp Product Manager

Role Overview

We are seeking a highly driven and detail-oriented Product Manager to own and lead the end-to-end product lifecycle of our retail and enterprise-grade POS/ERP platform serving MSMEs and corporate clients.

The Product Manager will act as the bridge between business, customers, and the technical team, translating real-world retail, procurement, and financial workflows into scalable, compliant, and market-ready software products.

This role is critical in transforming our product from a POS system into a fully integrated ERP ecosystem with strong usability, compliance (eTIMS, M-Pesa, payments), scalability, and commercial viability.

Key Responsibilities

Product Strategy & Vision

• Articulate and champion a compelling product vision and strategic roadmap for the contract period..
• Ensure all product initiatives are directly aligned with immediate business objectives and customer demands.
• Identify gaps and opportunities in the current system and propose new modules and enhancements to expand product capabilities.
• Propose validated enhancements and new modules that deliver tangible value.

Product Planning & Roadmap Management

• Develop and maintain a clear, phased product roadmap focused on key deliverables for the contract term.Decompose strategic themes into well-defined epics, features, and actionable user stories.
• Employ a structured framework to prioritize the backlog, balancing immediate customer value, development effort, and compliance requirements.
• Proactively manage dependencies between core product modules to ensure timely delivery.

Requirements Gathering & Documentation

• Proactively engage with internal stakeholders and end-users to understand critical workflows and pain points. Synthesize complex inputs into precise, actionable Product Requirement Documents (PRDs) and user stories.
• Craft clear documentation that serves as a single source of truth for both technical and business teams.

Agile Delivery & Team Collaboration

• Serve as the key product owner within Agile/Scrum teams, fostering collaboration with Engineering, UX/UI, and QA.
• Actively participate in Agile sprints to ensure team alignment and focus on priority deliverables.
• Guarantee the delivery of high-quality features by rigorously validating outputs against acceptance criteria.

User Experience (UX) & Usability

• Champion intuitive and efficient user experiences for retail and enterprise users.
• Work with designers to refine key user interfaces and workflows.
• Ensure product simplicity despite increasing feature depth.
• Leverage usability feedback to guide rapid product iteration and improvement.
• Compliance, Integrations & Technical Alignment
• Oversee compliance-related features including:

eTIMS integration

• Tax configurations (VAT, withholding, excise where applicable)
• Coordinate integrations such as:
• M-Pesa & other payment gateways
• SMS, Email, WhatsApp
• Accounting systems and third-party APIs
• Ensure product designs are technically feasible and scalable.
• Go-to-Market & Stakeholder Enablement
• Collaborate with Sales and Marketing on product positioning and feature packaging for new releases.
• Support pre-sales activities and facilitate onboarding for strategic clients as needed.
• Oversee the creation of release notes, feature documentation, user guides, and internal training materials.
• Train internal teams on new features and system capabilities.

Performance Tracking & Continuous Improvement

• Define and monitor product KPIs (adoption, usage, churn drivers, feature performance).
• Collect and analyze customer feedback and support tickets.
• Continuously refine the product backlog based on data and insights.

Key Product Areas You Will Own

• You will have ownership over the strategy and execution for key areas during the contract, including:
• Core POS (Sales, Inventory, Pricing, Discounts)
• Multi-outlet and centralized billing
• Procurement & Supplier management
• Stock management & reporting
• Offline mode & sync logic
• Payments (M-Pesa, cards, banks, others)
• Compliance (eTIMS, tax reporting)
• Bulk SMS / Email / WhatsApp marketing
• Financial, Accounting & profitability reports
• Modular ERP expansion strategy

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business IT, or related field.
• 5–10 years of hands-on experience in Software Development.
• 3–6 years of hands-on experience in Product Management, Business Analysis within a technology environment.
• Proven experience working on POS, ERP, FinTech, SaaS, or enterprise systems.
• Solid understanding of retail operations, inventory/procurement workflows, and financial processes.
• Strong Advantage: Working knowledge of Kenyan payment systems (M-Pesa) and tax compliance (eTIMS).

Required Skills & Competencies

Core Skills

• Product roadmap planning & execution
• Requirements analysis and documentation
• Agile/Scrum methodologies
• Stakeholder management
• Data-driven decision making
• Software Engineering
• Technical & Domain Skills
• Ability to work closely with software developers
• Understanding of APIs, integrations, and system architecture
• Experience with payment systems, tax compliance, or financial systems is a plus

Tools (Preferred)

• Jira / ClickUp / Trello
• Confluence / Notion
• Figma (for collaboration)
• SQL / basic data analysis (advantage)
• PHP MVC Frameworks preferrably Laravel

Soft Skills & Attributes

• Strong problem-solving and analytical mindset
• Excellent written and verbal communication skills
• High attention to detail with a big-picture perspective
• Ability to balance speed, quality, and business impact
• Customer-first and commercially aware

Skills Required:

• Computer / Software / It / Data