ICT Officer

Job Description

Mirema School is a Christian School seeking a qualified ICT Officer to implement ICT policies and standards, manage network and infrastructure systems, maintain school databases, and provide technical support for servers, applications, and related systems.

Responsibilities

• LMS and academic management – Execute daily Mzizi tasks for exams, attendance, and student records. Troubleshoot system issues and escalate unresolved technical problems to the HOD ICT Support.
• Access and security – Manage user accounts following the principle of least privilege and maintain activity logs. Monitor systems for alerts and conduct regular security scans to ensure data protection.
• Technical and parent support – Resolve tier 1 hardware and software queries for staff and learners. Provide remote assistance to parents after verifying identities to ensure secure portal and app access.
• Infrastructure and network – Perform daily checks on network uptime and security logs while applying firewall updates. Repair hardware and escalate bandwidth concerns when utilization exceeds 70 percent.
• Asset and lifecycle management – Maintain an updated ICT asset register through tagging and regular physical audits. Test software patches in staging and monitor service provider performance against SLAs.
• Financial and resource control – Track departmental expenses against the budget and report any variances. Optimize resource usage and recommend measures to reduce ICT-related costs.
• Reporting and compliance – Submit daily, weekly, and monthly reports on inventory, incidents, and system utilization.

Qualifications And Experience:

• Bachelor’s Degree in Information Technology/Computer Science/Computer Engineering/Business IT/Software Engineering/ICT project management.
• 3 years of relevant experience.
• Membership with the Computer Society of Kenya.
• Valid certificate of good conduct.

Skills Required:

• Computer / Software / It / Data