ICT Support Officer

Job Summary

The ICT Support Officer is responsible for providing first-line technical support and maintaining the organization's ICT infrastructure. The role involves troubleshooting hardware, software, network, and user-related issues while ensuring effective operation of ICT systems, devices, and applications.

Key Responsibilities

• Provide first-line technical support for hardware, software, email, printer, and network-related issues.
• Install, configure, maintain, and troubleshoot computers, laptops, mobile devices, and other peripherals.
• Assist in maintaining LAN, wireless networks, Microsoft 365, and business applications.
• Support user account administration, access management, and password management.
• Maintain ICT asset inventories and software license records.
• Support antivirus management, system updates, backups, and cybersecurity initiatives.
• Maintain ICT documentation, technical records, and prepare periodic ICT reports.
• Support ICT projects and system improvement activities.
• Perform other ICT-related duties assigned by the supervisor.

Educational Qualification

• Diploma in Information Technology, Computer Science, Information Systems, or a related field.

Work Experience

• Minimum of two (2) years of relevant ICT support experience.

Technical Skills and Knowledge

• Working knowledge of Microsoft Windows, Microsoft 365, and computer networking.
• Knowledge of ICT security principles and best practices.
• Ability to troubleshoot hardware, software, and network issues.
• Knowledge of user support, system maintenance, and ICT asset management.

Professional Certifications

• Professional certifications such as CompTIA A+, Network+, Microsoft Certifications, or CCNA will be an added advantage.

Required Competencies

• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work effectively with users at different technical levels.
• Strong attention to detail and documentation skills.
• Ability to manage multiple tasks and prioritize responsibilities.

Skills Required:

• Computer / Software / It / Data