IT (Operations) Advisor - Infrastructure & Network at SOS Childrens Villages
Position Title: IT (Operations) Advisor - Infrastructure & Network
Employer: SOS Childrens Villages
Employment: Full-Time | Contract
Place of Work: Nairobi - Kenya
Posted date: 1 week ago
Deadline: April, 19/2026 (4 days left)
Job Summary
The ICT Infrastructure & Network Advisor supports Member Associations (MAs) in strengthening their ICT operational backbone through the delivery of services under the IDS Support Catalogue, specifically within Direct ICT Operations support domain. The role focuses on enabling reliable, secure, and standardised infrastructure, connectivity, and systems that underpin programme delivery and organisational resilience.
Working as part of a globally distributed ICT & Cybersecurity Services team, the Advisor delivers structured support, providing a combination of technical advisory, operational support, and capacity building. The role ensures that MAs benefit from consistent, high-quality ICT services while respecting local context and operational realities.
The mission of the role is to enhance ICT operations maturity across MAs by delivering catalogue-based services in infrastructure, connectivity, cloud, and device management—ensuring business continuity, performance optimisation, and sustainable digital operations.
Tasks and Responsibilities
- Deliver ICT Operations services to MAs in line with the IDS Support Catalogue.
- Support infrastructure setup, configuration, and optimisation across networks, servers, and cloud environments
- Provide advisory and hands-on support for connectivity, network performance, and system reliability/
- Support MAs in system administration and operational maintenance of ICT infrastructure
- Troubleshoot ICT infrastructure and network issues, including remote and on-site support
- Provide capacity building, coaching, and mentoring to MA ICT teams on infrastructure and operations
- Facilitate knowledge sharing and peer learning across MAs on ICT operations best practices
- Collaborate with cybersecurity team to ensure secure and integrated ICT environments
- Contribute to continuous improvement of ICT Operations services by documenting lessons learned and field insights
- Collect and disseminate best practices and lessons learned from MA ICT4D and AI projects.
- Engage in external ICT4D and AI innovation networks, bringing lessons and partnerships back to the federation.
Responsibilities to Uphold Safeguarding (standards) and Promote a Safe Environment
As someone working for or on behalf of SOS Children’s Villages, you are responsible for helping to create and maintain a safe and protective environment for staff, as well as for the children, young people, and adult programme participants supported and cared for by SOS Children’s Villages. You are expected to:
- Commit to the Code of Conduct and reflect on the safeguarding implications of your work on an ongoing basis.
- Actively participate in team discussions to identify risks and share and apply preventative and mitigation measures and strategies.
- Integrate safeguarding principles into your daily decisions and tasks.
- Report any safeguarding concerns promptly and in line with procedures.
- Promote values-based culture, accountability and zero tolerance of harm.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or related field
- Relevant certifications (e.g., Cisco, Microsoft Azure/O365, AWS) are an asset
- 8–10 years in ICT advisory roles, with international exposure.
- Experience supporting operational ICT environments
- Experience to ICT operational standards, system administration, and service delivery models
- Experience in training and capacity strengthening of ICT staff.
- Familiarity with digital safeguarding and child/youth protection in ICT4D.
Technical Skills (with level of proficiency and indication of whether essential or desired)
- Advanced skills in network administration and infrastructure management
- Strong experience with cloud platforms (Azure, O365, AWS) and hybrid environments
- Solid understanding of device management and endpoint configurations
- Knowledge of business continuity and disaster recovery practices
- Strong troubleshooting and operational support capabilities
- Training and facilitation
Other competencies and soft skills
- Strong communication and facilitation skills
- Ability to communicate technical concepts to non-technical stakeholders
- Capacity to train and support ICT teams in diverse contexts
- Strong collaboration skills in a global, distributed team environment
- Results-oriented with ability to work within defined service packages and timelines
- Cross-cultural collaboration skills
Ways of working:
- Global collaboration and communication – Working effectively across countries, cultures, and time zones by maintaining clear communication, transparency, and shared understanding within distributed teams.
- Cross-functional collaboration – Working closely with colleagues across different functions and areas of expertise to combine knowledge, solve problems collectively, and deliver meaningful outcomes aligned with the organisation’s mission.
- Effective collaboration within matrix structures – Working constructively within solid and dotted reporting lines by maintaining open communication, aligning priorities with both line and functional managers, and ensuring clarity on roles, responsibilities, and expectations to support coordinated delivery across teams.
- Flexibility and adaptability – Remaining responsive to evolving contexts and adjusting priorities, approaches, and ways of collaboration as projects, services, or organisational demand evolve.
- Ownership and accountability – Taking responsibility for advancing tasks and initiatives, proactively addressing obstacles, and ensuring that commitments, decisions, and actions are carried through to completion, taking initiative within your scope of responsibility rather than waiting for direction.
- Strengthening member associations and their autonomy – Ensuring that knowledge, tools, and lessons from projects and services are shared with member associations so they can learn from the work carried out and progressively strengthen their capacity and independence.
- Continuous feedback and transparency - Contributing to a culture where feedback and data are shared openly and constructively, enabling teams and stakeholders involved to reflect, learn, and continuously improve their work and impact.
Good to know:
- All internal GSC colleagues from all locations are welcome to apply. Colleagues who are currently in their notice period are encouraged to apply, as long as they have not received their end of service payments.
- The internal recruitment process will be conducted in accordance with applicable equal-treatment, non-discrimination and data-protection requirements.
- The validation process for this position is still ongoing, and therefore the role, responsibilities, or requirements may be subject to change. We will update the job advertisement accordingly if any adjustments are made. If you have questions or would like more clarity before applying, you are welcome to contact the Hiring Manager or the HR Business Partner directly.
- Colleagues from other locations as well as colleagues who are currently in their notice period are welcome to apply for this position, provided they meet the requirements. Applications will be considered in line with our internal selection guidelines.
- Contract duration, if applicable, will be determined based on the business need, funding source, applicable local labour laws and the employee's current employment status. Any resulting terms will be communicated during the formal selection process.
- Employment contract will be issued according to the labour law of the location colleagues are currently working in. As a general rule, the organisation does not intend to sponsor relocation for internal applications unless expressly stated in the posting or separately approved.
How to apply
If you are interested in this position, please send your detailed application in English through ICISMs internal-sos-kd.icims.com by 19th April 2026.
Please note that applications will be reviewed and suitable candidates will be contacted for interviews on an ongoing basis. The position will remain open until filled.
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