It Solution Associate

JOB PURPOSE:

To provide a nexus between solution development and data. This individual will ensure that digital applications are designed, developed, and maintained in a way that inherently supports reliable insights, reporting, and informed decision-making. The position embeds analytical thinking, structured information flows, and reporting capabilities into system design and implementation, ensuring that solutions deliver both operational functionality and meaningful organizational insight.

THE ROLE:

The IT Solutions & Data team which is part of the Business Transformation Unit develops and maintains digital solutions that support programme delivery, accountability, and beneficiary services within the World Food Programme in Kenya.

This position is based in Kenya and reports to Head of BTU & IT Solutions Officer.

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):

Application Development & Systems Support

• Design, develop, test, and maintain web and mobile applications (primarily Python-based systems).
• Develop and maintain APIs and system integrations (e.g. Kenya County Office beneficiary management system with third-party platforms like Safaricom, Equity etc).
• Support deployment, bug fixing, and enhancements for existing systems.
• Maintain technical documentation for applications and integrations.
• Collaborate with other developers and stakeholders to gather requirements and deliver solutions.

Data Management, Visualization & Continuity

• Use Tableau to design, develop, and maintain interactive dashboards that support program monitoring and management decision-making.
• Translate reporting and business requirements into actionable data visualizations and maintain standard datasets for reporting and operational follow-up.
• Manage application data structures, validation rules, and data flows across systems, including data migration activities between legacy and new systems.
• Perform routine data quality checks, cleanup, and reconciliation, and serve as the focal point for data-related system issues and user support escalations.

Reporting & Analytics

• Generate routine and ad-hoc reports from operational systems.
• Support programme and management teams with data extracts and analysis.
• Ensure data accuracy, consistency, and timeliness in reports.
• Contribute to defining basic dashboards or reporting templates where required.
• Use Tableau to design, develop, and maintain interactive dashboards that support programme monitoring and management decision-making.

User Support & Collaboration

• Provide second-line support to users for system and data-related issues.
• Work closely with field offices to resolve data discrepancies and system usage challenges.
• Support user training and refresher sessions on system use and data handling.

Governance, Security & Compliance

• Adhere to data protection, information security, and organizational IT policies.
• Support implementation of access controls, audit trails, and basic security checks.
• Flag data risks, gaps, or recurring issues to the IT Solutions Lead.

Deliverables

• Stable and well-documented application features and integrations.
• Clean, validated, and well-maintained datasets.
• Timely operational and management reports.
• Reduced data-related incidents and improved system reliability.

Reporting & Working Relationships

• Reports to: Head of IT Solutions Sub-unit.
• Works closely with developers, programme teams, field offices, and operations staff.

QUALIFICATIONS AND EXPERIENCE:

Education: University degree, preferably in information technology, computer science, or a related functional area.

Experience: Six or more years of work experience in IT support or digital tools implementation. Experience working in a large organisation is desirable.

Desired Experiences

• Has aided IT team members in building technical skills and staying abreast of industry developments.
• Has gained knowledge of technical issues through exposure to IT operations.

Knowledge and Skills:

• Strong Python development skills and experience with databases.
• Experience with APIs, data integration, and system troubleshooting.
• Solid understanding of data quality, validation, and reporting.
• Proficiency in Tableau or similar data visualization and business intelligence tools, including dashboard design and maintenance.
• Solid understanding of data quality, validation, and reporting.
• Ability to work independently while collaborating within a small team.
• Strong analytical and problem-solving skills.

Language: Fluency in oral and written English.

Skills Required:

• Computer / Software / It / Data