Principal Customer Experience Officer, Digital & Creative Services

Job Specification

• Formulating artistic concepts and ideation that align with business needs.
• Designing business branding materials for product & services awareness creation
• Leading the teams in executing 360 campaigns and day to day brand management, media relations, events management, public relations business advisory services.
• Managing the creative team, tracking productivity, and liaising with support business functions for resources and equipment.
• Developing, reviewing, and enforcing approvals, signoffs, and risk schedule from all editorials and creative products.
• Tracking insights from multi-channel platforms and integrating the same into organization communications strategy.
• Reviewing and assisting in developing business service delivery proposals
• Engaging with management teams to determine creative & design needs.
• Engaging with various business units, internal clients and external stakeholders to establish better creative ideas for continuous business process improvement.
• Facilitating creative and design project kick-offs
• Overseeing daily tasks tied to creative production.
• Troubleshooting issues that could slow down the creative process.
• Recommending changes to workflows to improve efficiencies and cut operational costs

Person Specifications

For appointment to this grade an officer must have: -

• Served for a cumulative period of nine (9) years relevant work experience three (3) of which must have been in the grade of Senior Corporate Communication Officer or in a comparable position;
• Bachelor’s degree in Public Relations, Communication, Journalism, Marketing, International relations or equivalent qualifications from a recognized institution;
• Management course lasting not less than four (4) weeks in a recognized institution;
• Membership to a relevant professional body and in good standing where applicable;
• Certificate in Computer Applications; and
• Shown merit and ability as reflected in work performance and results.

Key Competencies and skills

• Leadership
• Creativity and tenacity
• Problem solving
• Analytical
• Innovative thinking
• Interpersonal Skills
• Communication
• Emotional intelligence
• Team player

Skills Required:

• Communication / Pr / Journalism
• Political / Science / Ir
• Sales / Marketing / Business / Management