Receptionist

Main Purpose / Objective of the Position

The Receptionist is responsible for receiving and assisting walk-in clients and visitors, managing the switchboard, and providing general administrative support to the team. The role ensures a professional image of the company is maintained through effective management of the reception area, courteous customer service, and timely handling of inquiries and requests.

Key Responsibilities

• Receive and welcome walk-in clients and visitors in a pleasant, professional, and courteous manner.
• Answer and manage incoming telephone calls through the switchboard.
• Direct customers and visitors to the appropriate individuals or departments.
• Handle customer inquiries and resolve basic queries in a timely manner.
• Maintain a positive and professional appearance of the reception area.
• Provide general administrative support to the team as required.
• Maintain effective communication with internal and external stakeholders.

Educational Qualification

• Grade 12 Senior Certificate.

Knowledge & Skills

• Computer literate.
• Knowledge of switchboard operations.
• Strong verbal and written communication skills.
• Good telephone handling skills.
• Strong customer service skills.

Essential Competencies

• Adhering to Principles and Values.
• Delivering Results and Meeting Customer Expectations.
• Leading and Supervising.
• Working with People.
• Following Instructions and Procedures.
• Learning and Researching.

Desirable Competencies

• Adapting and Responding to Change.
• Coping with Pressure and Setbacks.
• Deciding and Initiating Action.
• Presenting and Communicating Information.
• Achieving Personal Work Goals and Objectives.

Skills Required:

• Customer / Service / Secretarial