Regional It Network/systems Officer

Major Responsibilities

• IT Service Delivery: Implement, manage, and support end-user computing and IT services for ESARO and all regional country offices.
• Infrastructure & Systems Management: Oversee planning, deployment, maintenance, and lifecycle management of hardware and software.
• Cybersecurity & Compliance: Ensure system security, data protection, and compliance with IUCN IT policies.
• User Support & Helpdesk Coordination: Provide technical support and manage service requests under the global “follow-the-sun” model.

Specific Duties

• IT Strategy & Planning: Contribute to the development of global IT standards and manage regional infrastructure.
• Systems Administration: Administer and maintain regional IT infrastructure including servers, devices, and cloud environments.
• Cybersecurity Implementation: Manage cybersecurity controls and conduct recovery operations and business continuity planning.
• End-User Support: Provide advanced technical support and manage lifecycle support for end-user devices.

Requirements

• Education: University degree or equivalent in IT/Computer field.
• Work Experience: Minimum of 6-8 years’ experience in End User Computing and Network/Systems environments.
• Language Proficiency: Proficiency in written and oral English and Kiswahili is required.

Core Competencies

• Transparency: Build trust and contribute to informed decision-making.
• Inclusiveness: Foster a positive working environment that values cultural diversity.
• Professionalism: Promote the organization’s interests in a diligent manner.
• Accountability: Take responsibility for individual and collective actions.

Functional Competencies

• Windows Systems Knowledge: Strong knowledge of recent Windows operating systems.
• ITSM Tools: Experience with service desk management tools; knowledge of ServiceNow preferred.
• Microsoft 365: Good knowledge and experience in managing Microsoft 365 environment.
• Interpersonal Skills: Proven ability to build effective working relations in a multicultural setting.
• Adaptability: Willingness to travel for work-related tasks when required.

Skills Required:

• Computer / Software / It / Data