SSO And Agent Development Officer

Job Purpose:

The SSO & Agent Development Officer is responsible for managing channel activities by visiting and supporting SSOs and T-Kash agents to improve retailer awareness, increase SIM and float availability, strengthen sales performance, and maintain effective visibility and merchandising standards at points of purchase.

Key Responsibilities:

• Identify, recruit, and map new SSOs, mobile money outlets, and high-traffic retail stores to expand the agent network.
• Regularly visit SSOs and T-Kash agents based on approved route plans and beat schedules.
• Provide necessary business tools and support to SSOs and agents to enable smooth transaction operations.
• Train SSOs and T-Kash agents on operational processes, service procedures, and business requirements.
• Conduct AML (Anti-Money Laundering) training for agents and support SSOs with KYC (Know Your Customer) processes related to SIM registration.
• Monitor SIM stock availability and ensure SSOs maintain sufficient stock for new registrations and activations.
• Monitor agent float levels and ensure compliance with the required stock and float management standards.
• Drive sales performance by supporting agents and retailers in increasing customer acquisition and service usage.
• Develop and maintain merchandising standards by ensuring availability and proper placement of promotional materials at SSOs and agent outlets.
• Collect market feedback, identify challenges, and provide recommendations to improve channel performance.

Educational Qualification:

• Diploma or Bachelor’s Degree in Business, Marketing, Sales, or a related field from a recognized institution.

Experience:

• Minimum of 1 year of experience in sales, distribution, channel management, FMCG, telecommunications, or a related customer-facing role.

Required Skills and Competencies:

• Strong customer focus and ability to build positive relationships with agents and retailers.
• Good influencing, negotiation, and persuasion skills.
• Ability to develop networks and maintain strong business partnerships.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently in field-based environments.
• Good understanding of sales operations and distribution channels.

Skills Required:

• Sales / Marketing / Business / Management