Tours & Travel Intern

Summary:

Cytravel Africa specializes in creating unique and personalized leisure travel experiences for clients who want to explore the beauty and diversity of Africa. Our agency offers a wide range of services that cater to all kinds of travel needs. Whether a luxury safari, cultural immersion, or beach vacation, we are committed to ensuring that our travel packages are of high quality, memorable, and are unique once-in-a-lifetime experiences and tailored to the client's needs and liking.

We believe that travel is a transformative experience that can broaden horizons, foster understanding, and create lifelong connections. We work tirelessly to ensure that every trip we plan is tailored to our clients' interests and preferences.

At Cytravel Africa, you will support the company’s tours and travel operations while gaining hands-on experience in tourism leads generation, digital marketing and SEO development. The role is designed to provide direct support to drive growth of the business through practical exposure to Kenya’s travel industry, combining training on how to generate direct and online leads and lead conversion, maintain customer engagement, maintain relationships for referral business, itinerary generation, digital content creation, and online visibility strategies. As an intern, you will undergo a three-month training, and if successful based on your performance, you will have a chance of an employment offer.

Responsibilities

• Assist in developing and updating tour itineraries and travel packages
• Help coordinate logistics with guides, hotels, transport providers, and partners
• Support email marketing initiatives and newsletter content
• Conduct destination research to support package development and pricing
• Assist in keyword research related to tours, safaris, and travel in Kenya
• Optimize website content (blogs, tour pages, landing pages) for SEO
• Support blog writing focused on destinations, travel tips, and experiences
• Help improve website structure, metadata, and content visibility
• Conduct market and competitor research within the tourism industry
• Support day-to-day office and field activities as required

Requirements

• Bachelor’s Degree in Tours and Travel, Communications, PR or related field
• Critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively.
• Excellent verbal, written, and interpersonal skills.
• Sufficient computing skills (Ms. Office suite).
• Photography, Video editing and designing skills will be an added advantage.
• Must be willing to work long and odd hours, including Sundays.

Learning Opportunities

• Understanding leads generation, leads conversion, costing itenarary and, itinerary planning, tour operations and travel logistics
• Exposure to customer service standards in the tourism and hospitality sector
• Gaining knowledge of Kenya’s key tourist destinations and attractions
• Practical experience in social media management and content creation
• Exposure to email marketing and online customer engagement strategies
• Hands-on training in keyword research and SEO content development
• Learning how to optimize websites for search engines
• Understanding website analytics and performance tracking
• Gaining experience in blogging and travel content writing

Skills Required:

• Communication / Pr / Journalism
• Hotel / Tourism
• Logistics / Supply / Chain